H-Art Salon

Owner Dashboard

Live

Standing by…

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What your AI did this period

Bookings while you slept

Booked outside your working hours

Median reply time

From customer message to AI reply

Avg time to book

First message → confirmed booking

Off-hours conversion

vs in-hours

Leads

New conversations

Bookings

Confirmed appointments

Estimated Revenue

Estimated from service pricing ⓘ

Conversion Rate

Leads → bookings

Revenue Trend —

—

Bookings by Day of Week —

New vs Returning —

Lead Funnel

Service Popularity —

Today's Appointments

Time	Customer	Service	Stylist	Status

Live Activity Feed

Last 10

Language Mix

0 leads

Re-engagement opportunities

Click any segment to draft personalised WhatsApp re-engagement messages. Review and approve before sending.

Leads

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Conversion

—

leads → bookings

Avg LTV

—

per booked customer

Churn risk

—

no contact in 60+ days

Demand vs. bookings (by service)

Services customers ask about vs. what they actually book.

Top concerns mentioned

Most-mentioned pain points across all conversations.

Peak inbound hours

When customers message you most (KL time).

Source effectiveness

Conversion rate by lead source.

Top customers by lifetime value

Worth a personal follow-up or VIP perk.

Setup progress

Standing by…

WhatsApp Connection

The link between your salon phone and Hiiiilo. If disconnected, no AI replies get sent.

Checking...

Salon details

Business name, hours, contact info. These fields populate the AI agent's context.

Business name

Salon WhatsApp / phone

Salon address

Google Maps URL

Owner WhatsApp (for booking alerts)

Owner alerts enabled

Payment methods

Cancellation policy

Last appointment end time

Latest time a service can END. AI won't book past this.

Minimum lead time (minutes)

Min minutes between now and earliest bookable slot.

Working hours

Writes to the tenant document in Firestore (tenants/<slug>).

Services & price list

Upload your services as CSV/XLSX. Set price_max to above for "from RM X+" pricing.

Current services

Edit any field directly. Set Price max to above for "from RM X+" pricing. Leave Stylists empty if any stylist can perform the service.

Service key	Price (RM)	Price max	Duration (min)	Stylists (comma)

Or upload a full replacement

Uploading a CSV/XLSX overwrites all current services. Use this only for first-time setup or a major overhaul. For small edits, use the table above instead.

Choose file (.csv / .xlsx)

Preview (0 services parsed):

Service key	Price (RM)	Price max	Duration (min)	Stylists allowed

Stylist roster

Manage your stylists, off-days, and leave dates. The AI won't recommend anyone on leave.

Name	Phone	Off days (weekly)	On leave from	On leave until	Capabilities	Notes

Off days: click chips. Leave dates are optional and only apply on those days.

Re-engagement settings

Configure the AI's re-engagement behaviour. Simulation vs production, segmentation thresholds, tone.

Mode

Test phones (comma-separated)

When set, sends ONLY to these phones even in production. Leave empty for real send to all approved customers.

VIP LTV threshold (RM)

Lapsed days

Demand gap lookback (days)

Cooldown (days)

Active hours only

Tone preset

House note (optional)

Optional context the AI weaves into messages where relevant. Leave blank if nothing to add.

Writes to the Config tab.

Hiiiilo Dashboard

H-Art Salon

Revenue Trend —

Bookings by Day of Week —

New vs Returning —

Lead Funnel

Service Popularity —

Today's Appointments

Live Activity Feed

Language Mix

Conversations

Standing by

Recent activity

—

Re-engagement opportunities

Demand vs. bookings (by service)

Top concerns mentioned

Peak inbound hours

Source effectiveness

Top customers by lifetime value

Setup progress

WhatsApp Connection

Salon details

Services & price list

Stylist roster

Re-engagement settings

Welcome to Hiiiilo 🎀

Tell us about your salon

What services do you offer?

Who's on the team?

You're all set 🎉

Hiiiilo Dashboard

H-Art Salon

Revenue Trend —

Bookings by Day of Week —

New vs Returning —

Lead Funnel

Service Popularity —

Today's Appointments

Live Activity Feed

Language Mix

Conversations

Standing by

Recent activity

—

Re-engagement opportunities

Demand vs. bookings (by service)

Top concerns mentioned

Peak inbound hours

Source effectiveness

Top customers by lifetime value

Setup progress

WhatsApp Connection

Salon details

Services & price list

Stylist roster

Re-engagement settings

Review re-engagement